FAQ
Materials & quality
What is OAKNOVA jewelry made of?
Every piece is solid 925 sterling silver (S925), plated in a thick layer of 18k gold. There is no brass, zinc, or mystery alloy under the finish — the core is a precious metal. Watches use stainless steel cases and bracelets with quartz or automatic movements as noted on each product page.
How thick is the gold plating, and how long does it last?
We use a heavy 18k gold plating — substantially thicker than the flash plating common on fashion jewelry — bonded over sterling silver, the same construction principle as gold vermeil. With everyday wear and dry storage, the finish keeps its color for years. Our Jewelry Care guide covers the simple habits that extend it further.
Is your jewelry hypoallergenic? I react to nickel.
Yes. Both the S925 sterling silver base and the 18k gold plating are nickel-free. Most reactions to fashion jewelry are caused by nickel in brass or zinc alloy bases — a sterling silver core removes that problem. Earring posts are sterling silver as well.
Will it tarnish or turn my skin green?
No green skin — that comes from copper and brass alloys, which we don't use. The 18k gold layer resists tarnish through daily wear. Sterling silver exposed at any point can naturally patina over time; a pass with a soft polishing cloth restores it in seconds.
Sizing & fit
How do I find my ring size?
Our Size Guide lists US sizes 5–12 with inner diameters in millimeters — the most reliable method is measuring the inner diameter of a ring you already own. If you're between sizes, size up.
What chain lengths do your necklaces come in?
Necklaces run from 14" chokers to 24" opera lengths. The Size Guide shows where each length sits on the body so you can plan single or layered looks before ordering.
Can I exchange for a different size?
We don't operate a direct exchange program. To change a size, submit a return request within 30 days of delivery — the item must be unworn and in its original condition and packaging — then place a new order for the size you need. There are no restocking fees, and approved return shipping is covered by Oaknova. Start via the Contact page with your order number.
Shipping & orders
How long does shipping take?
Orders are processed within 1–2 business days (orders placed before 2:00 PM CST generally start processing the same business day). Typical total delivery time, including processing: US 5–8 business days, Europe and the UK 6–10, Australia 7–12. Delivery dates are estimates rather than guarantees — full details are in our Shipping Policy.
Where do you ship, and what does it cost?
We ship to the United States, Canada, the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia.
- US & Canada: flat $8 — free on orders over $110
- Europe & UK: flat $9 — free on orders over $130
- Australia: flat $12 — free on orders over $160
Free-shipping thresholds use the product subtotal after discounts, before taxes and shipping. For international orders, any customs duties or import taxes are the recipient's responsibility.
How do I track my order?
Every order ships with tracking. As soon as your package is on its way you'll receive a tracking number by email, and you can follow it any time at Track your order.
Does my order come gift-ready?
Yes. Every piece arrives in an OAKNOVA gift box — no wrapping needed.
Returns
What is your return policy?
Submit a return request within 30 days of the delivery date. To be eligible, items must be unworn, in their original condition, and include all original packaging — for hygiene reasons this matters especially for earrings. Items clearly marked final sale are not eligible for standard return. Please contact us for approval before sending anything back: we'll provide return instructions, approved return shipping is covered by Oaknova, and there are no restocking fees. After the return is received and inspected, refunds go to the original payment method within 7 business days; the original outbound shipping charge is not refunded on standard returns. Full details: Refund Policy.
My order arrived damaged, wrong, or incomplete — what do I do?
Contact us within 48 hours of delivery via the Contact page with your order number, a short description, and clear photos (an unboxing video helps if you have one). Once confirmed, we'll resolve it with a replacement or a refund per our Refund Policy — at no shipping cost to you.